About Our Firm
Phillip A. Norman, the firm’s founder, has over thirty years of experience in handling consumer default, real estate and mortgage default matters. Mr. Norman is also an experienced trial and appellate lawyer in state and federal courts. He maintains a “distinguished” Martindale Hubbell rating.
The firm provides legal counsel in the states of Indiana and Wisconsin. The firm is a full-service provider of legal services for depository and non-depository institutions, including banks, credit unions, mortgage servicers, institutional investors, and private firms. The firm’s staff and organized operational processes have helped the firm see continued growth. The firm’s goal is to continue to efficiently resolve our clients’ conflicts while remaining compliant with jurisdictional requirements and guidelines. Our clients’ rights remain well protected along with maximizing recovery for the client. A well-designed case management system offers an efficient, reliable, and compliant tool for the team to handle our client portfolios proficiently.
Based on his more than thirty years of experience as a civil trial and appellate lawyer, Phil insists that the firm mindset go beyond that of the typical high-volume default practice. Along with teaching the management of daily operations in the default practice, Phil trains firm lawyers to recognize and resolve legal issues in an aggressive, competent, and ethical manner, knowing that this approach always serves the client’s needs. Phil’s philosophy for what a law firm should be is captured in the inspired ancient statement that “the law is good if one uses it properly”. — Read more »
Georgetown College – B.A. History (Cum Laude) – 1984
Valparaiso University School of Law – Juris Doctor – 1987
State of Indiana – 1987
United States District Courts, Northern and Southern Districts of Indiana
Member, Mortgage Bankers Association
Member, American Legal & Financial Network
Martindale Hubbell Distinguished rating
After graduating law school in 2010, Kelly Smith began her career as corporate counsel for a credit union, gaining experience in regulatory compliance, foreclosure and collections. In 2015, she joined a multistate default servicing firm, where she handled a significant caseload of contested matters through all stages of litigation. Kelly’s blend of in-house and law firm experience has provided her with a unique perspective on the challenges faced by mortgage servicers and their investors. — Read more »
Carthage College – Bachelor of Arts in Psychology and Music – 2007
Hamline University School of Law – Juris Doctor – 2010
State of Wisconsin – 2010
United States District Courts, Northern and Eastern and Western Districts of Wisconsin
Menominee Tribal Courts
Named Wisconsin Rising Star in Creditor Debtor Rights: Business by publishers of Super Lawyers (2018 & 2019)
Lynn Pluister, hailing from Northern Indiana, received her JD from Valparaiso University Law School in 2006. She spent the first several years of her legal career working for a small law firm in Valparaiso, learning the ins and outs of handling legal cases – from intake to post trial matters. Beginning in 2015, Lynn then spent a couple years working for a local bank, assisting businesses in exploring, creating, managing, and dissolving employee stock ownership plans. In 2016, her family relocated to the Upstate of South Carolina, which is where she now calls home. — Read more »
Indiana University, 2003
Valparaiso University Law School, 2006
Residential Default & Lender Services
Financial Services Litigation
State of Indiana and Northern District of Indiana, 2006
Vice President, Operations
Vanessa has been working in the default servicing industry for 10 years in the areas of sales, paralegal, management and operations positions. Vanessa currently oversees day-to-day operations and process flow to ensure goals are met while formulating plans for improved operational efficiency, monitor worker productivity, and working with leadership teams to develop strategies to meet future needs.
Vice President, Client Relations
Kathryn MacLean serves as the firm’s liaison with existing clients and as the builder of relationships with potential new clients. Kathryn recognizes that a client’s time is a valuable commodity. When meeting with clients, Kathryn, not only wants to develop business for the firm, but desires to provide immediate and exceptional service to clients.
Kathryn is uniquely qualified to fulfill this mission. She has over 20 years of experience on the operations side of default servicing. Kathryn possesses a diverse background in Loss Mitigation including Bankruptcy, Foreclosure, Fraud, Collections, Six Sigma (Blackbelt) and Operations leadership. Kathryn attended Brigham Young University in Provo Utah and studied economics.
On a personal level, Kathryn is an outdoor adventure seeker, Bikram Yoga practitioner, snow skier, and animal lover.
Industry veteran with over 30 years of experience. For the past eight years Mr. Bourdeau has served as COO/CFO for a multi-state Default Law Firm and Title Company, where he oversaw the operational growth of the Law Firm from two states to thirteen states, the Title Company was licensed in 26 states. Prior to his work at the Law Firm, he worked for Cambridge Place Investment Management where he was the Sr. Servicer Analyst for the Credit team. He was responsible for evaluating servicers and originators performance on sub-prime assets in the US, UK and Australia. In addition, he managed all on-site audits and due diligence on private investment transactions, including: Equipment Leasing, Student Loans, Automotive Finance and Commercial Mortgages. He has performed over 100 site reviews, along with writing extensive Credit Analysis and Investment Analysis for each review. Mr. Bourdeau played a key role in managing input criteria into pricing models for Whole Loans, Residential Mortgage Backed Securities, Commercial Mortgage Backed Securities, and Asset Backed Securities.
National Evictions Manager
Janna-Marie oversees the firm’s national evictions platform. She has over 19 years of paralegal experience, with a focus on residential real estate and default law. She has developed and managed a national signing services team for real estate closings and managing evictions in 48 states. Janna-Marie has a high focus on client communication and continually researches process and procedure to ensure the firm complies with all current Federal and State guidelines.
Janna-Marie loves dogs. She loves to rescue dogs from shelters and makes them part of her family.